Operations Manager - West Leederville

Monash IVF Group are leading the future of reproductive care At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family. The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on. A role with unique responsibilities Reporting to the Regional Manager WA, the Operations Manager will oversee the operational management, governance and commercial responsibility of the West Leederville Clinic. With a focus on continuous improvement, you will coordinate the service delivery in West Leederville, and ensure the teams are delivering the best-in-class patient care. Working collaboratively with a well-established senior Leadership team, the role will focus on implementation of West Leederville’s strategic plan, whilst identifying efficiencies and process improvements across the business to aid in delivering enhanced patient experience and maximise resources. You will also be responsible for resolving day-to-day operational matters and promoting the growth of West Leederville. A pivotal leadership role underpinned by Care and Commitment, your responsibilities will include: Engaging the Leadership team and key stakeholders in aligning local service delivery with a nationally consistent approach in patient experience and scientific delivery Leading the development and implementation of the organisation’s strategic direction Managing and monitoring revenue and expenditure and taking appropriate and timely measures to address variances as required. Establishing effective working relationships with Clinicians that drive value and growth, while ensuring compliance with company and regulatory policies, procedures and protocols Ensuring efficient and effective procedures are developed to enhance patient experience delivery Providing day to day support, direction and mentoring for direct reports, including support and advice on complex case management, service delivery issues and responding to critical incidents Working collaboratively with Marketing to identify and define the customer experience Ensuring effective communication is delivered to internal stakeholders and patients The leader we’re looking for Working alongside industry-leading clinicians, you will join a team of leaders dedicated to the Monash IVF Group Principles - to Care, Collaborate, Communicate, Commitment and Create in support of our Monash IVF Mission to help bring life to the world. We are looking for candidates with the following qualities and expertise: Postgraduate tertiary qualifications in science, healthcare or a business-related discipline advantageous Demonstrated operational management experience in previous roles Advanced project management skills and demonstrated business and commercial acumen Demonstrated influencing capability across a complex stakeholder base Proven ability to develop, coach and influence leaders to build high-performing teams and positive workplace culture Excellent interpersonal and communication skills, including presentation skills A sense of curiosity and a desire to always strive for excellence Contemporary and broad knowledge of the WA healthcare sector Knowledge of healthcare quality systems, accreditation processes and regulations Ability to navigate complex conversations with respect, integrity and open disclosure A desire to lead others and accept accountability for outcomes Knowledge of customer (patient) service and measurement of patient (NPS) and employee experience A willingness to embrace the Monash IVF Group Mission and Principles Why work for us? At Monash IVF Group, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Monash IVF Group values each and every one of our employees Leading the evolution of care means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following: A Learning & Development Framework that supports your professional development Participation in an annual Mentor Program Ability to join our team of Peer Support Champions Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial. Discounts on MIVFG fertility and ultrasound services Paid IVF Leave Paid Parental and Partners Leave Access to Fitness Passport Gym Membership Celebrate successes through our Internal Recognition Program. Benefit from our Employee Referral Program when you bring great talent onboard. If you’re ready to join the brave leaders of reproductive care, please follow the link below. All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.